Stadium Guest Guide

disabled-servicesAddress/Phone Number
RIO TINTO STADIUM
9256 STATE ST.
SANDY, UT 84070
801-727-2700

 

FAQs:

  • Gates open 90 minutes prior to kick-off
  • Bag size limited to 14” x 14” x 6” and subject to search
  • Will Call is located in the West Box Office
  • The box office is open from 10 am – halftime on match days
  • Children 2 and under do not require a ticket provided they are seated on an adult’s lap
  • Fans may bring personal, still-photo cameras. However, video cameras, monos/tripods and professional cameras/lenses are not permitted inside the stadium.
  • Umbrellas are allowed to be brought in, but may not be opened in seating areas. We recommend rain ponchos if needed.
  • Fans are allowed to bring in an empty water bottle to fill at drinking fountains. All other bottles, cans, or coolers are not allowed into Rio Tinto Stadium

ADA POLICIES:
Please see the “Disabled Services” section of this guide.

AMERICA FIRST PAVILION:
Opens 2 hours prior to kickoff. Offers an all-inclusive dining option for groups and season ticket holders. Reservations are recommended and can be made by contacting Matt Rader at 801-727-2864 or mrader@rsl.com.The Pavilion closes 20 minutes prior to kickoff and converts to general concession sales available to anyone inside Rio Tinto Stadium.

AGE RESTRICTIONS:
Children 3 and over require a valid ticket for admission. Children 2 and under do not require a ticket for admission provided they are seated on an adults lap.

AISLES:
Standing or sitting in aisles or stairs is prohibited. Guests will be asked to keep aisles and stairs clear and return to their seats.

ALCOHOL:
Alcohol sales in the general seating areas of Rio Tinto Stadium will end at the 75-minute mark for Real Salt Lake games. Alcohol sale end times will vary for other stadium events. Guests must be 21 years of age or older to purchase alcohol. Guests should be prepared to show proper identification to verify age before purchasing alcohol.

ANIMALS:
Guide, signal, and service dogs are permitted inside Rio Tinto Stadium with fans that need their assistance. No pets or other animals are permitted.

ATMs:
There are three (3) ATMs inside Rio Tinto Stadium, located atop Section 3 on the east concourse, and Sections 18 & 22 on the west concourse.

BABY-CHANGING STATIONS:
All men’s and women’s restrooms at Rio Tinto Stadium are equipped with baby-changing stations.

BAGS/BAG SEARCH:
For the start of the 2016 season, Major League Soccer’s now limits the types of bags (including back-packs) that can be allowed inside MLS-related event. Bags must conform to the new size guidelines, and will be the subject to a search. For bags to enter the venue, they must be no larger than 14” x 14” x 6.” This continues to allow for small purses and bags to be brought to the venues/events. Prohibited bags include, but are not limited to: large purses, coolers, briefcases, backpacks, luggage of any kind, computer bags, camera bags or any bag larger than the permissible size. The restriction does not apply to Credentialed Media, however it is recommended that all media bags are wrist-banded on entry, for easy identification during the event.

BANNERS AND SIGNS:
Banners and signs are encouraged provided they are not commercial, offensive, or in poor taste. All banners and signs are subject to approval of content and message. Banners may not obstruct the view of any guests, stadium signage, or present any safety hazards.

BICYCLE PARKING:
There are bike racks located on the north side of the stadium next to the Team Store.

BOTTLES, CANS, COOLERS:
Fans are allowed to bring in an empty water bottle to fill at drinking fountains. All other bottles, cans, or coolers are not allowed into Rio Tinto Stadium.

BOX OFFICE:
Rio Tinto Stadium’s main box office is located on the West side of the stadium. The box office can help you Tuesday – Friday from 8:00 am to 8:00 pm and on match days from 10 am through halftime. The box office can be reached by calling (801)727-2700

BUDWEISER CLUB REAL:
Fans with tickets for Ledge Boxes and 200 Club members have access to the Budweiser Club Real located at level two of the southwest corner of the stadium. Please enter Rio Tinto Stadium through the west entrance doors and proceed to level 2. Ticket holders for this section may enter 90 minutes prior to kick-off. All Zions Bank Club Seat ticket holders are allowed access into the Budweiser Club Real at the conclusion of each Real Salt Lake match. Opening and closing times of the Budweiser Club are subject to change. Access into the Budweiser Club may vary for special events.

CAMERA POLICY:
Fans may bring personal, still-photo cameras to capture the special moments from their visit to Rio Tinto Stadium. However, video cameras, monos/tripods and professional cameras/lenses (anything which extends further than 2” from camera body) are not permitted inside the stadium.

CARNIVAL REAL:
Located on the east lawn of Rio Tinto Stadium, Carnival Real opens 2 hours before every RSL game. Carnival Real features live music/DJs, free giveaway items, mini-games, and other festival activities.

CATERING:
Picture-perfect events require a picture-perfect location. The private event space at Rio Tinto Stadium offers a variety of options. Whether you are interested in a pre-game dining experience, corporate meeting, wedding reception or company event, Levy Restaurants and Rio Tinto Stadium can make your events come to life. Our venue accommodates groups of 10 to 500, making it ideal for any social or corporate occasion. Contact Paige Atwood at 801-727-2701.

CELLULAR PHONES:
Cell phones are welcome inside Rio Tinto Stadium. Fans are reminded, however, to make sure that their cell phone conversations are not disruptive to the others seated around them. Free WIFI is available throughout Rio Tinto Stadium via the “RSL FAN” network.

CHILDREN:
Children 3 and over require a valid ticket for admission. Children 2 and under do not require a ticket for admission provided they are seated on an adults lap. If you lose your child during an event at Rio Tinto Stadium, please locate the nearest guest services staff member.

CLUB SEATS:
Located at mid-field on the west side of the stadium, surrounding the team tunnel where the players enter and leave the field. Three different levels of club seats exist, varying based on proximity to the field. VIP parking and access to the Budweiser Stadium Club are high level amenities offered as a benefit to a club ticket purchaser.

CODE OF CONDUCT:
Please visit our Fan Code of Conduct Page here.

CONCESSIONS:
Many exciting food options are available at Rio Tinto Stadium, offering a variety of specialty menu items. From Jumbo Hot Dogs, Italian Sausages, Cheesesteak Sandwiches, Carnitas Burritos, we’ll be sure to keep you satisfied until the last play of the game. So join us at one of our many locations, where the food is guaranteed to help you enjoy the game one delicious bite at a time!

CONFETTI:
Due to MLS concerns regarding health of fans and safety of field players, micro-confetti (i.e., “hole-punch” size) is not permitted at Rio Tinto Stadium. However, larger confetti options are allowed. Please contact a Guest Services representative with any questions.

DESIGNATED DRIVER PROGRAM:
For the 12th consecutive year, TEAM Coalition and Major League Soccer are supporting the Designated Driver programs at all MLS stadiums during the 2016 season with a special incentive. Every stadium offers fans a designated driver program. Fans who register to be a designated driver pledge to not drink alcohol, drive their friends and family home safely, and ensure that everyone always buckles up.

At the end of the season, one Designated Driver from each MLS club will be randomly selected as the Designated Driver for the Season representing that club. The Designated Drivers for the Season representing clubs that compete in MLS Cup 2016 will receive two (2) tickets to the game, roundtrip airfare and hotel accommodations. Fans can register at the Maverik Adventure concession stand on the northeast corner of the stadium. Fans that register/pledge receive a free fountain drink.

DIRECTIONS:
Directions to Rio Tinto Stadium can found by clicking here.

DISABLED SERVICES:

  • Accessible/Disabled Parking –Accessible parking spaces are available in the West Lot #1 and South Lot #2 parking lots located to the West and South of Rio Tinto Stadium.  There are a limited number of ADA stalls available and are on a first-come, first served basis.  Please see map: http://riotintostadium.com/driving-directions-parking/
  • Gates –The West, South, and East gates are ADA accessible.  The North Stairs gate is NOT ADA accessible.
  • Passenger Drop-Off Zone –Guests may use the passenger drop off zones located on Stadium Road on the West and North sides of Rio Tinto Stadium.
  • Restrooms –All public and family restrooms are accessible for our guests with disabilities.  The family restroom is located on the southeast concourse near section 5.
  • Service Animals –Certified service dogs for guests with disabilities are welcome at Rio Tinto Stadium.  All other animals are prohibited from entering.  Only dogs recognized as service animals under titles II and III of the ADA are considered certified.
  • Wheelchairs –Rio Tinto Stadium has a limited number of wheelchairs that are primarily used for First Aid purposes.  For use, please locate the nearest Guest Services staff member or visit the First Aid room located on the northeast concourse near section 33.  Use is for transportation only.  Wheelchairs are not available for the duration of events.
  • Wheelchair and Companion Seating –Rio Tinto Stadium provides wheelchair and companion seating.  See Map for sections http://riotintostadium.com/seating-charts/.  Sections 1, 2, 4, 6, 7, 8, 12, 14, 28, 29, 32, 33, 35, 37, 202, 204, 235, 237, & Field have ADA seating.  The “Field ADA” section is only accessible via the southwest elevator located on the main concourse near section 15.  The 200 level ADA sections are only accessible via the east elevator located on the east side of main concourse.  Please ask a Guest Services staff member for assistance in locating the elevators. For assistance, please call 801-727-2700 or visit RSL.com/tickets.

DRINKING FOUNTAINS:
There are multiple drinking fountains throughout Rio Tinto Stadium, located atop Sections 1, 22 and 32.

ELEVATORS:
There are three public elevators at Rio Tinto Stadium. Two on the west side, accessed via the main entrance on the ground floor, and one on the east concourse, located atop section 3.

EMPLOYMENT:
If you are interested in becoming part of the Real Salt Lake or Rio Tinto Stadium staff, information on open positions can be obtained at: http://www.RSL.com/club/jobs

EVACUATION PROCEDURES:
Being prepared in an emergency is one of the most important things to remember. Familiarize yourself with the closest exit or emergency exit in your area. Families or groups should pre-designate a meeting location outside the stadium in the event that they become separated in an evacuation. If you have any questions about the nearest exit locations, please ask one of our Guest Services Staff Members for assistance. Always remember to remain calm and follow the instructions of the staff and public address announcements. For everyone’s safety please evacuate your area in an orderly manner.

EVENTS:
For information on holding your special event at the stadium, please click here or contact Leif Smith at lsmith@RSL.com or (801)727-2792.

FAMILY RESTROOMS:
There is one family restroom that is intended only for the use of parents with small children and fans with disabilities. The family restroom is outfitted with baby changing stations and is ADA compliant. The family restroom is located on the east concourse above section 34.

FAMILY SECTION:
Section 24 is the designated family section. There is no alcohol allowed in this section.

FAN FEEDBACK:
The best way to send feedback to Real Salt Lake and Rio Tinto Stadium is by sending an email to FanRelations@RSL.com or by calling (801)727-2702.

FIRST AID:
Rio Tinto Stadium has a First Aid Room available to assist fans throughout each event. It is located on the northeast corner of the stadium above section 34.

FOOD AND BEVERAGE:
Fans are not allowed to bring any food or beverage items inside Rio Tinto Stadium other than those served by Levy Restaurants, the official concessionaire for the facility. We ask that fans either leave these items inside their vehicles or dispose of them at the security checkpoint before entering the stadium. The only exceptions are food and beverage items for infants two years of age or younger.

GATES:
Gates open 90 minutes prior to kickoff.

GUEST SERVICES:
The Guest Services Office is located inside of the East gates, just South of the Team Store.

LOST CHILDREN / ADULTS:
Children who are separated from their family or friends may be escorted by a stadium staff member to the Guest Services Office.

LOST & FOUND:
During your visit to Rio Tinto Stadium, should you misplace an item or find something that belongs to another fan, please visit the Guest Services Office. Claim forms are available to report missing items. Fans inquiring about lost items should call the stadium at 801-727-2701. Items are held in storage for 30 days and then are donated to a local charity. Real Salt Lake and Rio Tinto Stadium cannot be held responsible for lost or damaged items.

LOST OR STOLEN TICKETS:
Lost or stolen tickets can be replaced only under certain conditions. Please contact the Box Office for replacement guidelines.

MAP OF RIO TINTO STADIUM:
A current seating map of Rio Tinto Stadium can be found at http://www.rsl.com/tickets/jointhepride.

NOISE-MAKING DEVICES:
No plastic horns, No air horns, No whistles (drums, musical instruments, & matracas for example) are permitted.

NURSING MOTHERS:
Nursing mothers in need of private accommodations are welcome to use the family restrooms located near section 4. If a situation arises where the nursing mother and child experience any difficulties or insensitive treatment, contact a Guest Services Staff Member.

PAGING:
The public address system may not be used for paging guests. In the event of a medical emergency or special circumstance, consideration will be given to using a general page.

PARKING:
Parking information can found here.

PASSENGER DROP-OFF:
Passengers can be dropped off on the west and north sides of the stadium. Drop-off areas can be accessed via the Stadium Ring Road entrance on 9400 South Street.

POSTPONED/CANCELLED EVENTS:
If an event is postponed or cancelled, guests are advised to check the Rio Tinto Stadium and Real Salt Lake websites for further information, as well as various RSL social media channels.

PROHIBITED ITEMS:
Information on prohibited items can found at http://www.RSL.com/prohibited-items

RE-ENTRY POLICY:
In accordance with MLS and Real Salt Lake security procedures, fans may not exit and re-enter the stadium using the same ticket. There will be no exceptions for this policy.

RECYCLING:
Rio Tinto Stadium encourages all fans to recycle. The recycling program at Rio Tinto Stadium includes: recycling containers on the concourse and in the suites. Please check the signage on the recycling containers to ensure you’re recycling the proper items such as plastic and aluminum. We hope all fans may follow Rio Tinto Stadium’s recycling initiatives during their event day experience!

RESTROOMS:
Men’s, women’s, and family restrooms are located throughout Rio Tinto Stadium. All restrooms are ADA-compliant.

SHUTTLES:
There is a shuttle service that goes from the Sandy City Hall parking lot to the north load zone of the stadium pre and post-game.

SMOKING POLICY:
Smoking is allowed in Rio Tinto Stadium only in the designated smoking areas. The designated smoking areas are located outside the northwest & southeast gates. Guests exiting the gates will be permitted re-entry for Smoking. Smoking outside designated areas is not allowed and will not be tolerated. This includes both traditional AND E-Cigarettes. E-Cigarettes will not be tolerated inside the stadium.

SOLICITING AND LITERATURE:
Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted material, without written permission from Rio Tinto Stadium management.

SOUTH STANDS:
South Goal seats are reserved for Supporter Groups. There is loud chanting, drumming, constant singing, standing, flags, and festive chaos in the South Goal stands. By purchasing a ticket in this section you recognize and acknowledge that these elements exist in these sections.

STANDING SECTIONS:
Various areas of Rio Tinto Stadium feature festive chaos, including but not limited to, standing, singing, flags, drums and other activities. Section 26 (NW corner) is a recognized supporters group that does stand, chant, sing and have flags. Sections 9, 10, and 11 (South Goal) are part of the general admission seating area, portions of which are roped off to accommodate supporter groups in those areas. There is chanting, standing, singing, drums, banners, flags, and more in the South Goal; also, Section 35 is currently a non-recognized group that stands the entire game. For specific questions about potential seating areas, please contact Fan Relations at 801-727-2700.

STREAMERS:
Streamers are still encouraged to be tossed pre-game, start of second half, post-game, and in celebration. Please toss streamers in air and not at field, players, officials or staff. Failure to regard the safety of fellow spectators and game participants will result in ejection.

STROLLERS:
Large strollers can be checked in by the east gate. Small strollers that fold up can be placed under your seat.

SUITES:
Rio Tinto Stadium has 32 state-of-the-art suites, ranging in size from 15 seats to 35 seats. Every suite comes equipped with a Flat Screen TV, comfortable couches and chairs, padded leather seats for event viewing, granite counter tops and a refrigerator. Exclusive, VIP parking adjacent to the Stadium is included in all suite purchases. Suites also have catering options with food service being provided by world-renowned service provider, Levy Restaurants. For more information, call 801-727-2700.

SUPPORTERS GROUPS:
The provision for SG’s receiving TIFO exemptions is that: “SG’s are in good standing with both the club and the league”. Section 26, Salt City United (section 9), Riot Brigade (section 10), LaBarra Real (section 10), Royal Army (stadium wide), RCB (section 9) are currently the officially-recognized Supporters Groups for RSL at Rio Tinto Stadium. Monarchs Supporters Groups will be added to the list prior the 2016 season.

TAILGATING:
RSL-operated parking lots permit tailgating but restricts the use of charcoal or open fires. Please help keep the area clean by disposing of garbage.

TIFO:
All TIFO at Rio Tinto Stadium MUST be checked to ensure that it is not: Commercial, Political, Offensive, or In Poor Taste (as judged by the Club). Supporter Groups or SG’s who repeatedly ignore the Venue Regulation and the Fan Code of Conduct, could have TIFO privileges removed. The provision for SG’s receiving exemptions (TIFO) is that: “SG’s are in good standing with both the club and the league”

TEAM STORE:
Information on both Stadium and Downtown Team Store locations can be found at http://www.rsl.com/team-store.

TICKETS:
Information on Ticketing can be found at http://www.RSL.com/tickets

TRANSPORTATION:
Information on Transportation can be found here.

TRAX:
TRAX is the local light-rail train for the Salt Lake area. Numerous UTA TRAX routes service three stations that are all within a 15-minute walk of Rio Tinto Stadium. These include the Historic Sandy Station (at 9000 South and 200 East), the Sandy Expo Station (at 9400 South, behind Jordan Commons) and the Sandy Civic Center Station (at 10000 South, behind Jordan High School). Please visit www.rideUTA.com for additional information.

UMBRELLAS:
Umbrellas are allowed to be brought in, but may not be opened in seating areas. We recommend rain ponchos if needed.

WEAPONS:
No weapons of any kind are allowed into Rio Tinto Stadium.

WHEELCHAIRS:
Wheelchair seating is available at Rio Tinto Stadium. Please contact the box office for information.

WILL CALL:
All Will Call is located at the West Box Office, and will remain open on event days from 10:00 a.m. (unless otherwise specified) until halftime of the event.